customer service

 

Shipping Info

Please contact us if you have any concern about shipping cost.

Some non-standard or over sized items need a special packaging and request a shipping quote to be fulfilled.

International Shipping

Not all products are eligible for international shipping but we accept to ship most of the products. Please contact us for quote and conditions. 

 

Return Policy

Our store policy is based on final sale for all purchases submitted online or at the store. However it happens that for some reasons the customer want to cancel or return his purchase and we respect and understand his decision but we accept a return only under certain conditions.

1. All returns must be done within 14 days from the date of the purchase with the receipt as a proof  of purchase ( for printing services 2 days return accepted only for error or defect printing from us)

2. Personalized or custom products are not accepted for return once executed.

3. Products should be returned with all packaging and with initial conditions of the purchase.

4. All refund are based on store credit only. 

5. Fees and conditions will apply for all returns or order refund as follow :

    - 20% deduction of the purchase price as restocking fee  for non-personalized items

    - 10% fee deduction of the price for all personalized or custom products ordered but not executed.

    - The shipping cost, if applies, will be deducted from the refund

    - Any return for shipped product need to have authorization from the customer service before proceeding to the shipping return.

    - Any shipping return authorized by the shop needs to have a tracking number and insured at the minimum of the product price. The cost of shipping return is  at the charge of the customer. 

These are the general guidelines of our return policy. However as we valued our customers , and we want them to shop with confidence at Servimage Print we are open to any concern or issue about their purchases and we will be more than happy to help and find a solution for that.

 
 

FAQs

Q :  How can have access to the prices ?

A :  You need to sign up for a free membership and you can have access to all the prices.

       With your membership approval , you will receive automatically a 5% Coupon for your first order.

Q : What if I didn't find what I 'm looking for in the website?

A : We have up-to-date more than 15000 references in our database with  30% available for the                   customers  and about 2500 items in the store. We e are progressively introducing the items online.           We strongly encourage the customer to browse and familiarize with the website as we always have        new  products ready to order. If  you didn't find your item or looking for a custom one feel free to          ask for a quote and we 'll be happy to help you.

Q :  I have my own item to personalize. Does Servimage Print offer this service?

 A : Yes , at Servimage Print we offer this service - embroidery or engraving -  in addition of                          personalizing our proper items for the customers. By choosing to acquire your item from our store          you save more money on the service  and in some cases we offer this service for free when you buy           the item from the shop.

 

Q : I found the product I was looking for but not the exact specs I need ( Size , Qty, etc...) ?

A : If you didn't find the exact specs you need about Size, Qty , colors or other features, then you need      a custom quote and the price maybe slightly higher from standard order. You can send a request for       that and we 'll have a custom quote for that.

 

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